1. What products do you sell?
We specialize in fashionable men’s wear, offering a wide range of clothing from casual to formal attire. Whether you’re looking for stylish shirts, trendy pants, suits, or outerwear, we have something for every occasion.
2. How can I place an order?
Placing an order is easy! Simply browse our collection on our website, add your desired items to your cart, and proceed to checkout. You’ll be prompted to enter your shipping and payment information to complete the purchase.
3. Do you offer international shipping?
Currently, we only offer shipping within the United States. We plan to expand our shipping options in the future, so stay tuned for updates!
4. How long does it take to receive my order?
- Processing Time: Orders are typically processed within 1-2 business days.
- Shipping Time:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: Next business day (for orders placed before 12 PM local time).
Shipping times may vary depending on your location.
5. Can I change my order after I’ve placed it?
Once an order has been processed, we may not be able to make changes. However, please contact us as soon as possible at morgan@urbanmenattire.site or 702-276-3008 to request any modifications. We will do our best to accommodate your needs before the order is shipped.
6. How do I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use this tracking number to check the status of your order on the carrier’s website.
7. Can I return or exchange an item?
Yes! We accept returns and exchanges within 30 days of receiving your order. Items must be in their original condition, unworn, and with all tags attached. Please refer to our Return and Exchange Policy for detailed instructions on how to initiate a return or exchange.
8. How do I request a refund?
To request a refund, please contact us at morgan@urbanmenattire.site with your order details. Once we receive the returned item, we will process your refund to the original payment method within 7-10 business days.
9. What should I do if I received a damaged or incorrect item?
We apologize for any inconvenience! If you receive a damaged or incorrect item, please contact us immediately at morgan@urbanmenattire.site with photos of the issue. We will resolve the matter by offering a replacement or refund.
10. Are sale or clearance items eligible for return?
Unfortunately, sale or clearance items are final sale and cannot be returned or exchanged, unless they are damaged or defective upon arrival.
11. What payment methods do you accept?
We accept various payment methods, including:
- Credit and debit cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Other secure payment methods available at checkout
12. Do you offer gift cards?
At the moment, we do not offer gift cards. However, we are considering adding this feature in the future. Stay updated by subscribing to our newsletter.
13. How can I contact customer support?
You can reach us by email at morgan@urbanmenattire.site or by phone at 702-276-3008. Our customer service team is available to assist you with any questions or concerns you may have.
14. Do you offer any discounts or promotions?
We offer promotions and discounts from time to time. Please subscribe to our newsletter and follow us on social media to stay updated on special offers, sales events, and more.
15. How can I stay updated on new arrivals and sales?
The best way to stay informed is to sign up for our newsletter on our website. You’ll receive exclusive updates on new arrivals, sales, and promotions directly in your inbox.